Business/Technical Analyst

This job is broken up into two main responsibilities:

1. You will be responsible for creating functional and technical requirements on existing and upcoming Web-based application development projects.

2. You will be accountable for making sure our existing customers' experience is a positive one by analyzing bug reports and technical requests, and delivering a solution by using your own expertise or utilizing resources within the team. This is an excellent opportunity for someone who has a passion and desire to learn our technology to take their career to the next level.

Responsibility Details:
  • Attend discovery meetings with liquidfish customers in order to analyze the technical nature and complexity of our customers' needs.
  • Translate customer needs into functional software requirements that define the authoritative source for software development.
  • Use your outstanding research and troubleshooting skills to manage and resolve customers' technical questions and issues.
  • Provide technical feedback with a strong perspective on customer needs.
  • Clearly define the issue and use excellent judgment on cases to identify priorities. Effectively juggle these priorities with great time management skills.
  • Maintain happy customers by using your customer service skills to keep communications clear, positive, polite, productive, and responsive.
  • Identify root cause issues and look for patterns in cases to make sure they don't happen again.
  • Collaborate with Engineering, Development, Sales and Accounting teams to resolve client issues.
  • Share what you know and always be willing to help your peers, other organizations within liquidfish, and our customers.
  • Perform maintenance on both Windows and Linux servers and a variety databases.
Basic Requirements:
  • Technical writing
  • Server Administration (Windows and Linux)
  • Web Administration (Apache/IIS)
  • Database Administration (SQL Server and/or MySQL)
  • Powershell or Bash scripting
  • DNS
  • SSL
  • TCP/IP including FTP
Bonus Qualifications:
  • Hands-on experience with AWS Web Services
  • Development experience
  • SQL experience
  • Experience with the Linux command line

Applicants should include a resume with three references for consideration of the position.
Please contact liquidfish at 405-606-4445 with any questions.

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